Forum Discussion

restopark5690's avatar
restopark5690
3 years ago

no response after clicking play button without error message.

I clicked Play button but no response, and back to ea app and clicking play again.. and it doesn't end.. How can I solve this situation? re-installed 5 times (both ea app and wild hearts) so please ...
wild hearts
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey Everyone, 

I wanted to jump in and ask if we could get the following information from anyone who might still be running into this issue?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

Laroht's avatar
Laroht
3 years ago

Platform: PC,Windows 11, on steam
Region: Europe
Error Message: There is no error message. I press play, a window of EA play login pops up then EA app desktop launches minimizes and comes back up.
Date this issue started: first time tried to play was 17feb2023
Anything else:

 I have tried: 

  • launching game directly from folder -normally and as admin
  • launching from EA app, while game is installed by steam
  • closing all steam/EA app related tasks and running game via steam/EA app/from folder
  • clearing cache in EA app
  • checking steam game integrity
  • running game in compatibility mode
  • reinstalling the game on steam several times
  • updating drivers
  • disabling antivirus
  • steam is correctly linked with EA Play 
  • running the game and or EA app as admin 
  • stopping onedrive 

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,559 PostsLatest Activity: 16 hours ago