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mobstazed's avatar
mobstazed
3 years ago
Solved

please change password

every-time i press the option *play online* it says please change password and gives me a qr code to change password, but every-time i try it and change the password nothing happens the game still won’t work and when i try to link my ps4 to wa it says there was an error please change password and it never works even when i do change the password

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @mobstazed 

    Are you sure you're resetting the password for the right account? It looks like the one you're posting with hasn't played any of our games. So, if that's the account the password is being reset for, it won't reflect on the account you play on.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @mobstazed 

    Are you sure you're resetting the password for the right account? It looks like the one you're posting with hasn't played any of our games. So, if that's the account the password is being reset for, it won't reflect on the account you play on.

  • kieronhart85's avatar
    kieronhart85
    3 years ago

    I too am having this problem, I’ve changed my password and it still won’t let me connect. Says my EA account has expired and to change the password… yet doesn’t work when I do. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @kieronhart85 

    Thanks for trying. This is something an advisor will need to help with. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

  • MarkedWarrior39's avatar
    MarkedWarrior39
    3 years ago

    Having same problem.  Clicked on the link you provided and nothing. This is the most difficult and frustrating way to get some help. I would have thought ea would be better

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