Re: A Way Out crashes after Splash Screens

Hey Illum, thanks for taking a look at this.

First, my system runs completely fine and I have zero issues with any other application or game. I still went ahead and tried all the steps you mentioned, to no avail.

Second, I have a major in Computer Science and know how to do basic troubleshooting. I came here instead of the EA Support because I was hoping to get some actual technical support, not for someone to recite standard procedures. I could have read a FAQ for that.

If you had taken a look at the screenshot you would have noticed that this is not the ordinary error that can be found through a quick internet search, but a specific issue with the games engine, related to DirectX and Hazelights custom D3D11 Utility. If I wanted to fix this myself, I'd need access to the source code (which isn't possible obviously) or to get support by someone with the required technical knowledge and access to the source code.

Thank you for trying though, I know you just try to do your job. For me, this is the last straw in dealing with EA products. Wasted 4 Euro on EA Play just for the game to crash, never buying anything EA related ever again.

Hey @von_niemand 

Thanks for taking a moment to go through those steps and for sharing your feedback here on the Community forums. 

When you have a moment would it be possible to get the following information?

• A DxDiag file and an EA app Error ID Number

Thanks!