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MrPalich09's avatar
MrPalich09
5 years ago

Re: [Bug] Trial only despite having a disc copy (Xbox)

@FlowMike94PLGood news. I was able to solve the issue, I did many actions and I am sure that most of them weren't necessary however I will describe the whole flow (read all the steps before repeating them):

1. I've deleted the game (again).

2. I've removed all Microsoft accounts from my Xbox. I had only two accounts (my GF and mine) and the trial version was downloaded from the Xbox store using one of them  -- remember not just to sign out but remove accounts so you will need to enter credentials again in order to log in.

3. Login with your MS account on the Xbox (at this step I've logged to only one of the accounts).

4. Install the game from disk (it will show you the message that there is an update and download 43Gb from the internet, only 500Mb was installed from the disc).

5. After I've started the game and it was still a Trial version and not a full version of the game.

6. Sign out from your Xbox account (just sign out without removal) and restart the Xbox.  During Xbox startup, you will be prompted to choose your account (the one you've used in step  3) or skip the step and proceed to the home screen. Choose skip so you won't be signed in to any of the Xbox accounts.

7. Start the game,  during game startup you will be asked to choose an Xbox account, choose the one from step 3. By doing all this a had a full version of the game instead of the trial one.

P.S. I didn't disable the internet connection on my Xbox while performing the steps described above.

4 Replies

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  • ElliotLH's avatar
    ElliotLH
    Hero+
    5 years ago
    @MrPalich09 Glad you've managed to sort it out. It's great you've posted the steps you took too, that'll no doubt help others as well.
  • acguinto's avatar
    acguinto
    5 years ago

    This happened to us as well. My wife and I tried the trial version and decided to buy the disc version of the game. However, it kept on showing the trial version on the game menu even though I have installed and updated the game. I tried some of the things that you did and it worked for me after a couple of tries. This is what I did:

     

    1. Sign out and restart the xbox.

    2. Choose skip sign in when xbox starts.

    3. Open the game.

    4. Log in your account when prompted to sign in.

    5. If the menu still shows the trial version, close the game and go back to step 1.

     

    I think it took me around 4-5 tries before the full version of the game showed up. You might also want to check the version you are using. Just do "see in microsoft store" and choose the version that doesn't say digital.

     

    Hopefully this helps anyone who's having the same problem.

  • acguinto's avatar
    acguinto
    5 years ago

    Just an update, it went back to the trial version after I quit the game and ejected the disc. It kept on doing that whenever I turned off my console.

    I think this only happens to users who played the demo first before buying the game. I read the reviews of the disc version on best buy and none of the comments mentioned this problem. I just did the steps again and the problem got fixed after.

    1. Sign out.

    2. Restart your xbox.

    3. Skip sign in.

    4. Start the game.

    5. Sign in when prompted.

    I turned the disc "resume playback" on and off in the device and connections settings. I also cleared the persistent storage of my xbox in the blu ray device and connection settings. Not sure if these steps helped but the game started working after I played with these settings.

  • MuscledSpider's avatar
    MuscledSpider
    4 years ago

    I just got the game 2 days ago and my game isn't downloading in the first place but it is completely clean no scratches or anything man. 

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