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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: EA App install directory

Hi @beka_kh To confirm the EA App currently will only install itself on the C drive, however, you will have the option to decide where to install your games.

This should not cause an issue if you install a game using the Steam client. What happens currently when you try to launch a Steam game?

12 Replies

  • beka_kh's avatar
    beka_kh
    3 years ago

    Here is what happens (see screenshot). My opinion is that EA App doesn't see game from Steam client if it's installed in the other local disk. But, I tried to launch Titanfall 2 from my stem account and it works. My friend has only 1 local disk and he has no any issues. I guess it'll be a little bit not reasonable reinstalling my Windows to solve this. Thank you for your help. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @beka_kh Apologies to confirm this error happens when trying to lunch from Steam or the EA App? Would it be possible to get a video of this?

    When you have a moment we can also try going through the following:

  • beka_kh's avatar
    beka_kh
    3 years ago

    EA app doesn't see the game. I'm able to launch this game only from Steam. When I played the last time (back in December) Origin was still active and I had no any issues. Not I bought this game in Steam. Please see video by youtube link : https://youtu.be/xekFn80YsyU

    • EA App's Cache (Top Left Menu > Help > App Recovery
    • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam Verify in your library

    Nothing from above helped.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @beka_kh Thanks for this, it looks as if the EA app is not fully running when you attempt to launch A Way out through Steam. 

    Can you try to run EA App before launching the game to check if it closes? If so something may be blocking it from running. 

  • beka_kh's avatar
    beka_kh
    3 years ago

    I tried that but didn't work. This game should be disconnected from Origin and then it can playable. If i'll install it to the system directory it will work but I don't have space there. 

  • beka_kh's avatar
    beka_kh
    3 years ago

    I don't have free space there. C is only for Windows.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @beka_kh To confirm the EA App installs on the C drive currently we only have the option to select a different drive for games. If we are trying to move files from the C drive once installed or perform other actions to have the install move to a different drive this might be connected to the issue we are running into.

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