Hi,
We are suffering from disconnects from EA Server during the Chapter The Attic - Turn Up. We have tried lowering down the graphic settings but the issue still remains. We have also tried turning off antivirus and firewalls (not recommended) and ipconfigs commands. We are almost finished with the game and we hope you could help us. Thank you.
EA Staff (Retired)Hi Everyone,
I wanted to check if anyone was still seeing an issue connecting online with ITT? If so please let us know the following...
Platform(Include which Generation):
PSN ID or Xbox GT:
Type of Network being used:
Date/time issue occurred:
Are you getting an error message (if so what is it)?
What are you trying to do when running into an error/ getting stuck?
What was the last action you completed before it happened?
How often does the bug occur?
Steps: How can we find the bug ourselves?
Also, include any troubleshooting, Screenshots/Clips you might have:
I have a friend who is attempting to connect to my game online, I have the full game and he has the friend pass. Everytime he accepts the invite and attempts to connect, it keeps giving the error "your account settings have changed." It's on the switch and I'm not sure the answer to some of those questions but I do know we haven't even gotten to play together at all, he's just trying to connect online and it's not allowing him to.
EA Staff (Retired)Both on the switch, neither has a child account. My friend has the friend's pass while I have the full game.
exact same thing is happening to me! Both on switch, won’t connect online, same error code, both adult accounts, etc.
EA Staff (Retired)Can we try the following?
Clear Cache:
1. Open System Settings on the HOME Menu
2. Then select System ⇒ Formatting Options ⇒ Clear Cache.
3. Select the user you'd like to clear the cache for, then follow the on-screen instructions.
Data Corruption:
1. Open the System Settings from the Home menu
2. Go to Manage Software and select Apex Legends
3. Choose Check for Corrupt Data
4. Choose Redownload if it finds any corrupt data
3) Check for Switch System updates;
4) Check for a power/sleep Mode issues.
5) Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
If you continue running into issues, we may need to reach out to support to check if there are any issues with the EA account being used.
Community ManagerYes any time i try to get online it says sytems setting changed and that error message listed above that ends in 0000
I have tried all these and it won’t work
