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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Re: I got my account banned when I only played it takes two no more than 7 hours.

Hey @eleshen if you check your emails from the team all the details related to your ban will be there.


Darko 

4 Replies

  • eleshen's avatar
    eleshen
    3 years ago
    @EA_Darko Actually you only mentioned USER AGREEMENT and TERMS OF SALE. For the latter, I have only played it takes two friend pass with my friend since I signed up for this account. I never make any purchases, so there is no way I'm breaking the terms of sale. For the former, as is described Section 6, "In case of severe violations, EA may take these actions without issuing a prior warning. Some examples of severe violations include, but are not limited to: promoting, encouraging or engaging in hacking, selling EA accounts or entitlements (including virtual currencies and items) without EA’s permission, extreme harassment, or threatening illegal activities. When practical, EA will notify you of the action it will take in response to violations of these rules or breach of this Agreement." I got my account banned without issuing a prior warning, so I should have done things above, but in fact I did nothing. That's why I can't understand your decision.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You will need to direct any questions around a ban to our TOS team @eleshen as they are the only ones who can assist you.


    Darko 

  • eleshen's avatar
    eleshen
    3 years ago
    @EA_Darko Do you mean EA Help? If yes, I may have done this, and the result is described as #3. Can I deliver this question again?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Not EA Help @eleshen but our TOS team who you can contact through the steps listed in my original post in this thread.


    Darko 

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