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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: It takes two cant start on xbox series s

Hi @ici996 Thanks for letting us know what you're running into with It Takes Two. To check are you getting an error message with the crash?

When you have a moment can we try going through the following steps?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @ici996 Thanks for trying those steps, 

    Would it be possible to get a bit more information?

     

    Xbox GT:

    Region:

    Are you getting an error message?

    Date this issue started (is it still happening?)?

    Is anything else happening?

    Are you playing from internal storage or external storage?

    Are you on an insider build of Xbox?

    Does this happen on any other accounts on the device?

    Please share any steps you've tried to far to resolve the issue:

    If possible, share a Screenshot or Clip...

     

    Cheers!

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