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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Re: New account banned after playing It Takes Two

Hey @drfarnsworthooo  We are unable to access the specific details regarding the cause of your ban. Nevertheless, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:

 
Get information about your EA Account lock, ban, or suspension 

  

If you have already submitted your case, please wait until you hear back from the team, and if your claim has been denied, we cannot change that decision. 

1 Reply

  • drfarnsworthooo's avatar
    drfarnsworthooo
    2 years ago

    As I said in my original message, I did open up a dispute. I have no clue as to how I could have violated their user agreement and they refuse to provide any details (quote from my second case below.)

    It's unbelievable that a company treats legitimate customers this way. This company will not be able to sustain itself if it continues to treat customers in this manner. I will never buy another EA game after this terrible experience. I hope I can get a refund from Nintendo.

    """

    After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

    Due to this violation, we will not remove the sanction that was applied to your account.

    You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

    After completing two full investigations into your complaint, we consider this matter closed.

    """

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,569 PostsLatest Activity: 7 hours ago