Forum Discussion
10 Replies
- EA_Illium2 years ago
EA Staff (Retired)
Via steam using the EA app
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Awden999
When you have a moment can we try the following?
- Repair/Verify your game based on which client you are launching from
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Still same issue, its like the overlay is fully frozen when the game is on
- EA_Illium2 years ago
EA Staff (Retired)
Sure, https://streamable.com/f00g4s?src=player-page-share
it shows me loading the game pressing to invite and the overlays shows but the box doesn't load sometimes the box loads where I can see names but the box isn't interactable at all and very laggy
- EA_Illium2 years ago
EA Staff (Retired)
HI @Awden999 Apologies on the delay, to check do you have any other overlays running?
Not actively but steam overlay is enabled while using the game
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Awden999 Can we try launching the EA app and Steam prior to launching ITT and checking if it can fully load the overlay?
still the same issue