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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
6 years ago

Re: Rocket Fuel purchased but not showing in game.

Hey, @Iron_Guard8 for missing Rocket Fuel purchased it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.

Information regarding buying rocket fule: 

If you buy Rocket Fuel and don’t see it on your account, it may take up to 24 hours to appear on your account. Try restarting your game and waiting 24 hours for the Rocket Fuel to show up in your account.

How to get in contact with EA support:

https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp

(edit added disclaimer regarding buying rocket fule) - Atic 

/Atic

6 Replies

  • Iron_Guard8's avatar
    Iron_Guard8
    Legend
    6 years ago

    @EA_Atic I checked the FAQ and it stated up to 24 hours so will check after work today before contacting them. It did come up with a 'something went wrong' prompt in the game but it's done that in BfN but still worked despite the message. Hopefully this and the missing Mythic skins/fuel will be fixed soon!

  • Iron_Guard8's avatar
    Iron_Guard8
    Legend
    6 years ago

    I've played several! I do have that Mysteen outfit for example for Origin Access, but nothing else. I've got 32 or so matches in for that 50 match weekly already!

  • mapcar123's avatar
    mapcar123
    Icon for EA Staff rankEA Staff
    6 years ago

    If you added the game to your game library as part of Origin Access Premier, try removing it from your game library might help.

    If this doesn't work, you can always add it back later.

  • Js_z_Jessie's avatar
    Js_z_Jessie
    Icon for EA Staff rankEA Staff
    6 years ago

    Hi, Iron_Guard8

    The issue has been resolved already and your Rocket fuel has been fulfilled. Please check your account.

  • Iron_Guard8's avatar
    Iron_Guard8
    Legend
    6 years ago

    It has indeed! Everything seems good now, got the missing pre-order mythic stuff resolved, got my missing rocket fuel too, so it all looks good!

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