Re: Stuck on logging in

I suggest trying a few different things....

One, go into task manager and close all EA and steam tasks, then restart both EA and Steam as adminstrator privileges.  Test to see if the game functions.

Second, clear the license folder and see if the system will then connect to each other.

• Make sure EA app and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Move the "License" folder to your desktop.
• Test both games.

If neither of these help, maybe posting an updated DxDiag file so we can see if there is an issue with your PC, either hardware or crash info....

Hi @mcsupersport 

Thanks so much for responding and suggesting some things to try. 

So, I did try to close the erroneous EA tasks, however, they just reappeared. At that point, I completely uninstalled the app and reinstalled again directly from the EA website. 

The license folder is a good shout that I should have thought of, and I'll try this alongside running the all apps as an administrator. 

I didn't see anything glaring in the DxDiag, but in the meantime while I try the above, the latest version is attached. 

Thanks again.

@mcsupersportNo luck, I'm afraid. When I remove the license folder and attempt to run the game, it is not recreated, so it must not be connecting. I ran Mass Effect to test afterwards and the folder was recreated straight away.

On the plus side, I have managed to obtain 2 trading cards for just opening and closing the game so many times 😃

The way I see it, your issue is as you surmised, and it is that Steam hasn't told EA App that you actually own the game and it should then be unlocked on your EA account.  The problem comes into why this is happening...

Now I did find in Steam Forums:  Second post down is the relevant one to look at...... 

In the second post down, the poster indicated an issue like yours and the fix for them was to uninstall EA app, go to the EA website and unlink their steam account, then RE-install EA app and on initial startup it should prompt to link steam account and thus relink your accounts.  That fixed it for that poster.

If you wan to try the above, then good luck, otherwise, you may wish to chat with official help over at EA Help.  I am thinking @EA_Illium may want to look into this a bit more....

Edited to add:   Were the other EA games bought before or after Origin app turned into EA App??  Wondering if it was a migration issue in this case......

hi @mcsupersport 

Yes, I think so too, which I was hoping it wasn't. Normally, I can fix these kind of issue by myself by looking at forums etc., but this one really stumped me as I could tell it wasn't an issue with my setup as it's literally the only game that I have a problem with (including other EA games). I'll give the unlinking/relinking a go. I previously had an issue with the Jedi games as well, but that was to do with an outdated version of the EA app, but I don't hold much hope as no license was created for Immortals, whereas it was for Mass Effect.

Hopefully @EA_Illium or someone else from EA will be able to weight in on this. 

I really appreciate you trying to help though.

Thanks again.

---

@mcsupersport wrote:

Edited to add:   Were the other EA games bought before or after Origin app turned into EA App??  Wondering if it was a migration issue in this case......

---

Hi @mcsupersport 

Apologies, I forgot to include that all the games were purchased after the migration to the EA Desktop app, so I don't think that is an issue.