Hey!
I know this is really late, but in case anyone else runs into this problem:
Me and my friend ran into this bug, and the way we fixed it is by trying to land on the platform the same time. The exact time it worked was when i jumped first, but he came a little slower so i jumped off and died and respawned on the elevator almost exactly the same time he landed on it.
Hope this helps!
Thank you so much for responding! I'll have my girls try it tonight, and report back.
No, we tried everything we could think of. My girls finally just had to restart the game...after taking a break for a few months. Anxiety levels were pretty high when they got to the elevator again, but fortunately it worked on the second play-through. They're on the last level now and have not had any other game-breaking glitches.
As for the above suggestion of trying to land at the same time, that was one of the first things my girls tried when the glitch first showed up. It never made a difference for us.
