Forum Discussion

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
8 years ago

Re: Unravel crashes on launch

@Raygun113 Is the game definitely running on your Nvidia care and not the integrated card?

9 Replies

  • Hi EA Darko, I thought I changed my settings to the Nvidia Card instead of the Integrated card, but now I'm not so sure. My first attempt to do so involved the following 4 Steps:

    1 Open Nvidia Control Panel and choose Program Settings

    2 -In Section 1 - chose "unravel.exe"

    3 In Section 2 - chose High Performance NVidia Processor,  (see attached Screen Shot)

    4 Hit the APPLY key

    After reading your response I double checked the settings and did the following 5 Steps:

    1 Open Nvidia Control Panel and choose Program Settings

    2 -In Section 1 I chose "unravel.exe"

    3 In Section 2 I chose High Performance NVidia Processor  (see attached Screen Shot)

    4 In Section 3 I went to each line and changed anything that looked like it should be NVidia & not Global

    5 Hit the APPLY key

    Thus, I'm not totally positive I changed the Settings but I think its possible.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @Raygun113  Can you try the following steps to see if they help

    1. Right Click on Desktop
    2. Select nVidia Control Panel
    3. In left panel select "Manage 3D Settings"
    4. In right panel select Global Tab
    5. Under "Preferred Graphics Processor" select "Auto-Select" and hit APPLY button

    Now try again and see if it properly selects correct GPU. If not

    6. Repeat steps 1 thru 3 above
    7. In right panel select "Program Settings" tab
    8. Under section 1., check the box for "only programs on this computer"
    9. then hit the "Add" button and find the program that you want to run on nVidia card
    10 Go down to section 2. and select nVidia processor

  • Hi EA,
    Thanks for the instructions. I tried both suggestions exactly as described without success. Then I tried a few variations after that. Perhaps 10 re-boots in total.

    Could there be another angle we haven't tried?
  • Sorry @EA_Darko for butting in this conversation again 🙂  but only one (last) idea from me:

    @Raygun113Does this little Nvidia icon (GPU activity monitor) show activity when you try to start Unravel and you ALT-Tab back to Windows Desktop (Unravel still in background),
    like this?

    https://goo.gl/images/4qTF9J

    https://goo.gl/images/FFJQqi

    In my case that was giving me the hint to check for the driver settings.

    Greetings

    Only wanted to share my experiences. From now on I'll leave it to you EA professionals. 😉

    [ My System: Acer Notebook with Intel Core i7, Geforce GTX 860M, Windows 10 64 bit  ...  Unravel runs flawlessly. ]

  • Raygun113's avatar
    Raygun113
    8 years ago

    Hi EA & MAD,

    I appreciate the input I'm receiving from both of you! Unravel looks like a great game that my wife & I are hoping to play some Friday night.

    To answer both your questions:

    1) I'm not sure how to run the game in Admin mode? Does this mean I join Origin again in a different way or access it in some other manner?

    2) The tiny green NVidia Icon did not appear to flicker or change color when I Alt-Tabbed back to it.

    Hmm...the main difference I see between our systems is different video cards. Could there be an issue with my version?

    Thanks again!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @Raygun113  You can check if your account is set up as an administrator account by following the steps below. 

    1. Go to the Start menu (in the lower left corner of your Windows desktop).
    2. Click Settings > Control Panel or Control Panel, depending on which version of Windows you have.
    3. Open User Accounts.
    4. Click the Users tab.

    If Administrators is displayed in the Group column or for your user name, you have administrative privileges.

  • Hi EA,
    I just checked and can confirm I am set up as Administrator.
    Thx.
  • I appreciate your help so far and I'm just wondering if we've run out of solutions?
    Hope not as the game looks amazing!

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 2 days ago