Re: Unravel TWO Does Not Start PC

Hello @AdrianoPS360,

Thanks for the information! It's very helpful.

If you haven't already, please try the following:

1. Right-click the game tile in your library and select Repair.
   
   
2. Try clearing your Origin Cache.

Please let me know how those go for you.

Arrenai 🐱

Hello

I just did the repair procedure for the game you suggested. When I finished the repair process I tried to play the game, but it happened the same thing, I get to hear the beginning of the song, but the game closes and returns to the home screen in the work area.
I find it very strange not to have had any problem with the demo version, and after buying the game can not execute it.
If there is no solution to this problem, I request information on how to get the refund.

I look forward to new directions.

Thankful,

Hey there, @AdrianoPS360.

I think we may still be able to get this working for you, but it may require live support. Please reach out to EA Help at https://help.ea.com and one of our Game Advisors can reach out to you via phone or chat to see if we can track down what may be occurring there. If, in the end, you are still interested with a refund, they can look into your options there, as well.

When you contact EA Help, please note that you have submitted an Origin Error Report, and that you have attempted to repair your install, as well as any other troubleshooting you may have done on your own. They should be able to pick it up from there.

Please let me know how it goes.

Arrenai 🐱