Re: Unravel won't launch on Windows 10

Hi,

I tried both options but without any luck.

I can see that in Processes only activation_ui starts.

Thanks,

Marek

Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

I have the same issue. No error - nothing. The only thing that might be out of the ordinary is that I installed the game on my D: drive.

Did you try a clean boot as suggested above ?

Hi crinrict; yes, I did and unfortunately nothing changed.

Could you check your event manager if that gives you any unravel errors ?

I assume you also repaired the game ?

Thanks for the suggestion; unfortunately I couldn't find any errors in the Windows Event Viewer. I've also tried repairing the game multiple times, but nothing.

I'm happy to say that I can finally play Unravel although I cannot say if it was the Windows 10 Anniversary Update or the latest Origin beta (10.0.1.18416 - 477168) or both.

SO fun fact, two years later, this exact issue is still ongoing for some people who just purchased the game. What I'm seeing as an issue is that the game is attempting to activate through EA using that .exe file, incapable of resolving the EA account associated with Origin, and immediately kicks you back out before the game can load. The way I discovered this? I completely removed my internet connectivity options and quite suddenly the activation window actually APPEARED and asked me to LOG IN to verify activation of the game. Given that I had no internet capabilities on that clean boot run I couldn't.

Returning internet capabilities and now the activation window doesn't even appear, and the same results happen. So. There's a different underlying issue here beyond windows and updates.

@terrakat

Well, you shouldn't see a activation window at all.

The activation is normally preformed by Origin in the background, you only see this window in offline mode because the data that confirms the activation is not there.

Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)

    - Delete the "Unravel" folder in the "LocalContent" folder.
    - Press the Windows key and "R" at the same time.
    - Type or copy "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder
    - Delete the "Origin"  folder inside the  "Local" folder
    - Restart your PC. > test

If that don't helps, create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button.