I'm on XBox One S, and my kids just had a heated argument, because returning after dinner they lost 45 minutes of the game, and won't play, because it was so hard for them to advance.
This is a major issue that shouldn't be 'mentioned to the team' - but something that needs to be brought up to those in charge of finding and fixing a problem and getting a patch pushed out.
I can't think of any larger error in a game, than throwing the players advancement out the windows, seemingly every time! I mean, how has this not gotten more attention?
As a parent I'm annoyed to have paid for the game, only to have my kids 1) like the game, 2) tolerate the difficulty in cooperation, and 3) refuse to play it again because the setback was hard for the, as they struggled.
As I can see that the game is defective, based on the threads on the subject, and it was sold to me from EA with their knowledge, I will go for a refund based on defective on delivery. I'll recommend all affected here in the thread to refund the game, and watch for a patch from EA, as there's no way to get further attention to this if you simply allow this to remain a support-chat subject.