Forum Discussion

zynen's avatar
zynen
2 years ago
Solved

Steam - cannot launch game.

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) none Which client functionality are you experiencing this bug with? Launch Game When ...
wild hearts
  • DrakesDark's avatar
    DrakesDark
    2 years ago

    Hi! My game finally worked, but not the way You probably hoped it would.

    It's seems that the problem lies with either connetion steam-EA app or the EA app iteslf.

    I've bought the game again - through ea site. Then I uninstalled EA app and the game form steam then installed Origin.

    And now the game does work - while strarting it from Origin app.

DrakesDark's avatar
DrakesDark
2 years ago

If this is of any help - there is a debug txt file in the steam folder of the Wild Hearts. Maybe this is a clue to what is going on.

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @DrakesDark If you are running into this issue would it be possible to try the steps @EA_Cade mentioned? If you continue running into issues could we get an Error Report ID?

  • DeadlyDonut90's avatar
    DeadlyDonut90
    2 years ago

    98f18d44-b6f3-40cb-8b57-c28fd5d33cbb

  • DrakesDark's avatar
    DrakesDark
    2 years ago

    I have only base version of the game and I did try to reinstall it twice - to no avail.

    I can only add that I did pre-download it day before the launch day.

    Here's the error report code: 

    fdbd2cdc-9806-44f0-a8a8-88249a39d676

    Hope it all gets solved soon - I wish to play with you all!

  • ManifestDD's avatar
    ManifestDD
    2 years ago

    I'm having the same issues. Opening from steam and the game doesn't launch - just opens the EA player.

    3aa027a2-62a2-44fd-a4d0-8e0edea9f055

  • 23a07297b084349's avatar
    23a07297b084349
    2 years ago
    @EA_Illium I requested a refund for my game. EA is clearly not concerned with solving their customers' problems.
  • DrakesDark's avatar
    DrakesDark
    2 years ago

    I'll refund the game on steam and will try to buy it on EA app. Let's see it this will change anything.

  • DrakesDark's avatar
    DrakesDark
    2 years ago

    Hi! My game finally worked, but not the way You probably hoped it would.

    It's seems that the problem lies with either connetion steam-EA app or the EA app iteslf.

    I've bought the game again - through ea site. Then I uninstalled EA app and the game form steam then installed Origin.

    And now the game does work - while strarting it from Origin app.

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,272 PostsLatest Activity: 14 hours ago