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nathan_cov982's avatar
nathan_cov982
2 years ago
Solved

the game just will not launch

so I click on the game to play, the mouse has the loading circle attached so something is happening and then it just refreshes the EA app and that's it I cant even open the game, I am playing on very...
immortals of aveum
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @nathan_cov982 

When you have a moment can we try the following steps?

Thanks!

  • nathan_cov982's avatar
    nathan_cov982
    2 years ago

    I have now tried all of these. I had done the repair game before this message but have done again just to be sure but its still the same issue . I have looked online and seems to be a problem other users have with high spec pcs there were a few videos on YouTube where you can change certain settings within the files of the game but I've never had to do that for any game before. kind of annoying as I've spent money on a game I cannot play.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hi @nathan_cov982 

      Thanks for the update!

      would it be possible to get a DxDiag and screenshot of the screen it stays on?

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