Forum Discussion

zKajMaxi's avatar
zKajMaxi
4 years ago
Solved

There Is No Download Button

I try to download games but there is no download button
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @zKajMaxi Can you try the following in case EA App is having an issue connecting fully?

    • Connection and Advance Connection Guides 
    • Check any security (like an AV or Firewall) on your device that may block communication
    • Check your modem/router settings for anything that handles network traffic that may be causing an issue
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
zKajMaxi's avatar
zKajMaxi
4 years ago

it didn't work

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hey @zKajMaxi Can you try the following in case EA App is having an issue connecting fully?

  • Connection and Advance Connection Guides 
  • Check any security (like an AV or Firewall) on your device that may block communication
  • Check your modem/router settings for anything that handles network traffic that may be causing an issue
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

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