Forum Discussion

AdamAss92's avatar
AdamAss92
3 years ago

"Trial Only" with Gamepass Ultimate & EA play

Me and a friend have been periodically playing through cloudplay on Xbox series x with our Gamepass ultimate accounts.  When trying to play yesterday and launching the game it said we only have the "Trial" version available.  Did the full game get removed from Gamepass ultimate?  Everywhere I look shows its still available to play but I'm not sure why we cant load where we left off and it only shows trial version.  

1 Reply

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @AdamAss92 , if you are still having issues with the trial version of the game, could you check the following:

    - Make sure your (or your friend's) Gamepass subscription is still active
    - Make sure that the person who owns the subscription and therefore the full game is the one sending an invite to play
    - If you are the one paying for the subscription, powercycle your console by following those steps:

    1. Press and hold the Power button on the front of the console until it turns off.
    2. Unplug the power cable..
    3. Press the Power button on the front of your console three or four times. This drains any remaining power from the battery. 
    4. Plug the power cable back into the Xbox.

    Let us know how it goes!

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