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jtriffitt's avatar
jtriffitt
2 years ago
Solved

unable to conect to ea servers

Love Wild hearts PS5, but ever since launch keep getting unable to connect to ea servers driving me potty. I am opened all ports and contacted my sp and tried unlinking ps and relinking again still h...
wild hearts
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @jtriffitt Once you have a moment, can we try running through the following steps?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @jtriffitt Once you have a moment, can we try running through the following steps?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

Cheers!

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