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Zeev42's avatar
Zeev42
2 years ago
Solved

'Unable to Connect' on Xbox

I am unable to connect to the EA account,but my Xbox account is linked. Can't get the deluxe items. My Xbox is listed on my EA account, but says it's not when I press check add one. I see the deluxe edition in my purchase history... 

immortals of aveum
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Zeev42 

    We can't check account information or verify EA account info here on Answers HQ. The best way to confirm you signed into the correct accounts is by checking here: https://myaccount.ea.com/cp-ui/connectaccounts/index

    If you see your Xbox listed, then from that side you should be g2g. If it is listed can we try the following?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

5 Replies

  • Zeev42's avatar
    Zeev42
    2 years ago

    I have made it to the first forge and didn't see the items there.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @Zeev42 

    To confirm are you missing the Deluxe item, or are you also getting an error about connecting to your EA account?

  • Zeev42's avatar
    Zeev42
    2 years ago
    @EA_Illium Both. I do not see the items when I go into the forge, and I am getting that unable to connect error when checking add ons
  • Zeev42's avatar
    Zeev42
    2 years ago

    I see that I have an Xbox linked to my EA account, and it should be the correct one...but I don't see 'Immortals of Aveum' listed as a game I own on my EA account. Any chance you can check that? I see the purchase history for the deluxe dlc on my Xbox history.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Zeev42 

    We can't check account information or verify EA account info here on Answers HQ. The best way to confirm you signed into the correct accounts is by checking here: https://myaccount.ea.com/cp-ui/connectaccounts/index

    If you see your Xbox listed, then from that side you should be g2g. If it is listed can we try the following?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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