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5zzov55ekaay's avatar
5zzov55ekaay
3 years ago
Solved

Unable to Connect to EA Servers

It Takes Two: Play Online: "Unable to Connect to EA servers please check your Internet connection and try again please see ea.com/unable-to-Connect for more information result code: 102-800d0000." ...
  • 5zzov55ekaay's avatar
    5zzov55ekaay
    3 years ago

    Hello @EA_Illium,

    Thanks for the reply.

    First, I would like to say that I apologize for creating a second post for the same issue. For whatever reason, I was not able to see this original post at that time. You can close or delete that post as necessary.

    Second, I tried all of the listed steps below to no avail.

    Upon further troubleshooting I turned off my wi-fi, and I was able to connect. I run Killer "Double Shot" that allows simultaneous wi-fi and ethernet connections. With one connection disabled, I am now able to connect.

    Thank you for the assistance. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @5zzov55ekaay Can we try the following steps once you have a moment and check if this continues?

Spoiler
  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Repair/Verify your game based on which client you are launching from
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • EGS - Repair (Library > Tile dots > Manage > Verify)
    • Steam - Verify in your library
  • Run the System File Checker tool then Check for Windows and GPU updates  
  • Install/Repair your VC++ files for ITT
  • Check for other applications that may be limiting EA App or Game performance
  • Connection and Advance Connection Guides 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

Cheers!

5zzov55ekaay's avatar
5zzov55ekaay
3 years ago

Hello @EA_Illium,

Thanks for the reply.

First, I would like to say that I apologize for creating a second post for the same issue. For whatever reason, I was not able to see this original post at that time. You can close or delete that post as necessary.

Second, I tried all of the listed steps below to no avail.

Upon further troubleshooting I turned off my wi-fi, and I was able to connect. I run Killer "Double Shot" that allows simultaneous wi-fi and ethernet connections. With one connection disabled, I am now able to connect.

Thank you for the assistance. 

  • gunnyinc's avatar
    gunnyinc
    2 years ago

    been now unable to play online all ea games

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago
        Hi @hidyyeung09, where you able to try the steps mentioned above?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago
      Hi @gunnyinc, which games are you trying to play?

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