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DragapultAbuser's avatar
DragapultAbuser
2 years ago

Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

Hi, ever since the latest update I have been unable to play It Takes Two (Steam PC Version). I have bought and had this copy since 2022 and was playing it just fine two weeks ago.  However, now...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @DragapultAbuser 

Can we try the following in order?

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2. Check for other applications that may be limiting EA App or Game performance  
  3. Verify the game in via your Steam library
  4. Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
  5. Restart your device in Clean Boot mode first then try again.

If this continues, we may want to try uninstalling the game with something like Revo uninstaller, verifying the files are removed from your device, and after a restart, try again.

Cheers

DragapultAbuser's avatar
DragapultAbuser
2 years ago
@EA_Illium Clicking 'Play Online' so far is always followed up by 'Connecting to EA Servers....' --> 'Authenticating....' ---> Error pops up.

Clicking Sign in to EA Account makes the error pop up instantly
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @DragapultAbuser 

    Apologies for the delay, have you tried clearing your licenses folder? 

    1. Make sure EA app and Steam are closed.
    2. Press the Windows key and "R" at the same time.
    3. Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    4. Delete the "License" folder.
    5. Test once more. 

    Cheers, 

    • Kivold's avatar
      Kivold
      2 years ago
      @EA_Illium Hi, I copy pasted this file path but it does not exist "%ProgramData%\Electronic Arts\EA Services". I have checked it manually in my program data files (C:\ProgramData) as well, I only have EA Desktop. Both my game and EA launcher is in C drive.
      I have exact same issue and error code with @DragapultAbuser. In the same scenario, tried everything he tried. I'm also running through Steam and also tried on EA launcher, both same issue.
      • Tressort's avatar
        Tressort
        2 years ago

        they broke the game on steam for real.. just buyed to play with my girlfriend and have the same error.

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 3 years ago