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DragapultAbuser's avatar
DragapultAbuser
9 months ago

Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

Hi, ever since the latest update I have been unable to play It Takes Two (Steam PC Version). I have bought and had this copy since 2022 and was playing it just fine two weeks ago.  However, now...
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
9 months ago

Hey @DragapultAbuser 

Apologies for the delay, have you tried clearing your licenses folder? 

  1. Make sure EA app and Steam are closed.
  2. Press the Windows key and "R" at the same time.
  3. Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  4. Delete the "License" folder.
  5. Test once more. 

Cheers, 

Kivold's avatar
Kivold
9 months ago
@EA_Illium Hi, I copy pasted this file path but it does not exist "%ProgramData%\Electronic Arts\EA Services". I have checked it manually in my program data files (C:\ProgramData) as well, I only have EA Desktop. Both my game and EA launcher is in C drive.
I have exact same issue and error code with @DragapultAbuser. In the same scenario, tried everything he tried. I'm also running through Steam and also tried on EA launcher, both same issue.
  • Tressort's avatar
    Tressort
    9 months ago

    they broke the game on steam for real.. just buyed to play with my girlfriend and have the same error.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @Kivold 

    Apologies for the delay for this to confirm do you have both Steam and the EA app clients fully installed on you device?

    @ShadowReturns55 @qjsdtd @Tressort 

    Are you playing on a friends pass version or a full copy of ITT? 

    • ShadowReturns55's avatar
      ShadowReturns55
      9 months ago

      I have the full copy of ITT on Steam gotten via EA Play (But cannot connect to EA servers)

      the 2nd machine (Different Steam account) has a friend pass version (Which can connect to EA servers)

      • Tressort's avatar
        Tressort
        9 months ago

        Have the same issue.

        Me and my girlfriend wants to play this game on same internet, me on steam with the full copy and she with friendpass.. she can connect and i can't

    • Kivold's avatar
      Kivold
      9 months ago

      @EA_Illium Yes I have both Steam and EA fully installed. Also own the full copy. 

    • qjsdtd's avatar
      qjsdtd
      9 months ago

      I have the full copy of ITT on Steam，

      Installed EA app or not make no different 

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,293 PostsLatest Activity: 9 hours ago