Unable to launch the game. Account issue.
I bought this game on steam, tried to launch the game, then it says I may download this game from another account on this device so I can't run it. But this is the only EA account I have and it is th...
Forum Discussion
EA_David
Community Admin
Community Admin@DeadlyDonut90 Indeed, apologies for the poor read on my part on that one, checking now you do appear to be logging into your linked account.
What i did notice is that fixing this should be relatively trivial, can you reset your EA account password then try again?
What i did notice is that fixing this should be relatively trivial, can you reset your EA account password then try again?
Not working.
- EA_David
I'm sorry to hear that. You mention taking "all steps" before, can you list them?
Also if I'm reading this right, you have some other EA games from Steam, are these working normally?
Can I check you've reinstalled already, and if you've gone to C:\Users\yourusername\Documents\KoeiTecmo\WILD HEARTS and wiped the system save data?
Edit: we are looking into this, if you're still having the issue, can you generate an error report and drop the ID in this thread?
https://help.ea.com/en-gb/help/ea/ea-app/run-ea-error-report/ I tried everything, this sucks so hard.
I just want to play with my friends.
Generated my ID:
98f18d44-b6f3-40cb-8b57-c28fd5d33cbb
No response? No status update?
Guess its a refund then.
- EA_David
No substantial update, sorry. We've referred the report IDs to the studio/included in the appropriate ticket, but I don't have anything else to share at this time.
Well, talked to the support, they told me its a common issue and i just need to wait for a fix.
Hi @EA_David ,
I start thinking this has something to do with some Windows update.
I have not played for some weeks on my PC due to work, and the first game I wanted to play after that time was Wild Hearts. It would just not launch, and I tried everything I could, It was always this 0xc0000409 error that you can only find in the dxdiag log or in the event viewer of windows. I then tried some other games, and they worked fine, but when I installed Hogwarts legacy it had the exact same problem as Wild Hears and Battlefield 2042 too it just does not launch without an error and I could find 0xc0000409 in the event viewer.
So I completely wiped my drive and installed win10 (had win11 previously) from scratch via a USB stick installed steam, EA App, Wild Hearts and Hogwarts legacy and both games run now just fine. Not an elegant way to fix this, but at least I can play now (:That's not my issue, every other game i have is working fine.
It is only Wild Hearts that is not connecting, it still says i did install it on different account than i purchased it on.
It's a weird bug with Ea and Steam, it does not connect properly.
Yeah I'm in the same situation. I was able to get around it by using the origin app but today it forces me to use the ea app.
