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DarkEnerg0n's avatar
DarkEnerg0n
10 years ago
Solved

Unravel crashing at launch (not K-Lite, all drivers updated)

Game crashes at launch. Sometimes immediately, sometimes I see the logos, sometimes I get to the title screen and once I saw a few seconds of the opening video. Every time it crashes with no explanat...
  • DarkEnerg0n's avatar
    DarkEnerg0n
    10 years ago

    After spending a VERY long time chatting with customer service I gave up and had someone else from EA call me, the guy I was talking to at first was the worst.

    Anyway, the conclusion was that Windows 10 was somehow causing the issue.

    The answer was to create a second account as an admin account and play from there. It worked fine. Nothing else had to be done. 

crinrict's avatar
crinrict
Hero+
10 years ago

It's the same K-Lite Codec DLL showing as culprit in your DxDiag then the others had.

Did you try downloading the newest version of it and installing that ?

DarkEnerg0n's avatar
DarkEnerg0n
10 years ago

Is it the VSFilter.dll? I'm just so hesitant about installing K-Lite after seeing so many ppl on other forums that got infected files. 

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Yes, that's the one.

    Did you try searching your hard drive for the dll ? To see if you have it ?

    I do understand your hesitation.

    This sees to be the 'official site' for the pack: http://www.codecguide.com/download_kl.htm

    You're still be using at your own risk though. I can't be held responsible. Only other option is to wait until EA/Coldwood has fixed the issue.

    • DarkEnerg0n's avatar
      DarkEnerg0n
      10 years ago

      Installed the basic version of K-Lite and still crashing. I would restart but I'm in the middle of a chat with a guy at EA and I don't want to lose connection...   it's been literally and hour btw and he just figured out I'm not using a Mac after reading my DXDiag....    what the hell...??

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,525 PostsLatest Activity: 3 hours ago