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@Azatum Hey, what system are you using? If you're on PC, you might need to update your graphics drivers.
https://help.ea.com/uk/article/finding-devices-and-updating-drivers/
If the issue persists, can you post a link to your dxdiag?
https://help.ea.com/en/article/how-to-gather-dxdiag-information/
Thanks.
I am running Windows 10 on my PC
I did Update my graphics drivers, but the issue persists.
Below i attached my dxdiag
- EA_David10 years ago
Community Admin
@Azatum Hmm, does it crash at any point? You might want to try installing/uninstalling the K-lite codec pack as described in this article: https://help.ea.com/en/article/common-gameplay-issues-and-workarounds-for-unravel/
If this has no effect I'd try restarting your system with a Clean Boot next.https://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.
- 10 years ago
@EA_David It doesn´t crash really, it just doesn´t go further. There is no crash report
I installed the K-Lite Pack but nothing happened, so i did a Clean Boot like it was described and nothing has changed at all
- 10 years ago
Hi @Azatum
Install this Media Feature Pack... is for Windows 10.
Restart your machine.
Then go in Origin / My Games-right click on the game icon Unravel select Game Properties, tick disable Origin In Game and everything will be fine.🙂
- crinrict10 years agoHero+
I see you have the Windows N version.
Did you install the media player separately ?
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