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AlTwo8362's avatar
AlTwo8362
4 years ago
Solved

Unravel two progress lost

Our Unravel two progress is displayed in the Save slot 1, but we can't get to use it: every time we try to start the game, we have to start from the very beginning.

We didn't reinstall the game or change the console. What could be the problem?

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @AlTwo8362 Its possible the save got corrupted, can you try the following and try a new save to see if this continues?

    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @AlTwo8362 Its possible the save got corrupted, can you try the following and try a new save to see if this continues?

    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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