Wild hearts keeps crashing on load up screen when connecting Online (PS5)

lariand
3 years ago
Ok, now I cant load my save. I have a message like this (translate from french) : "This save cannot be loaded because it contains items that are not included in the trial version. Purchase the full version to play from this save."
How is it possible as I've only played the trial version ?!? 🤔
rainbowsix2011
3 years ago
@lariand I dunno how tht is possible are u on ur new account? or main?
lariand
3 years ago
@rainbowsix2011 Exactly the same account. This game is a mess.
rainbowsix2011
3 years ago
@lariand Sounds like so clad i cancel my order I brought Hogwarts legacy instead lol. Be nice if dev just fix the game
lariand
3 years ago
@rainbowsix2011 I'm chatting with a guy on another forum who just installed the physical version of the game and has the same crash problem on startup as us.
EA_David
Community Admin
3 years ago
@lariand Hi, could you ask him to post here or if he could just DM me his username, so that we can gather examples of affected folks?
EA_David
Community Admin
3 years ago
Just to check some more info can we check your approximate location and ISP, as well as your NAT Type?

You can find this in the PS system menu at Settings > Network > Connection Status, and scroll down a little bit.
keY90
3 years ago
NAT 2 Herr Location Germany
lariand
3 years ago
@EA_David I live in France, my ISP is Free. NAT type 2.
rainbowsix2011
3 years ago
Wild Hearts Day 1 Patch Notes – February 16, 2023 Addressed bugs related to EA Play trial.
Volatile kemono difficulty level adjustments
Added various gameplay adjustments.
Made changes to skill names.
Fixed game crashing issues.
Addressed stuttering and lag issues.
Addressed 4K/HDR related issues.
Added general stability fixes.
Added performance improvements.
Other minor fixes.
rainbowsix2011
3 years ago
@rainbowsix2011 Please let me know if game still crashes when connecting online
keY90
3 years ago
@rainbowsix2011 Is that PS5 Patch 1.03?
rainbowsix2011
3 years ago
PS5(Version 1.003.000), PC, and Xbox Series X/S. According to the official Wild Hearts day 1 patch notes Tht was it says bud
rainbowsix2011
3 years ago
@keY90 Did you get new updates?
rainbowsix2011
3 years ago
After the new patch I downloaded trail game still crashes when connecting online servers
lariand
3 years ago
The game still crashes with patch 1.003.000 on PS5 while online is activated.
keY90
3 years ago
https://www.reddit.com/r/WildHeartsGame/comments/113uzca/an_update_from_the_team/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

The Team say next week Update..
rainbowsix2011
3 years ago
@keY90 At least thay know the problem now. Hopefully get fixed next week.thanks for link.
BSD420
3 years ago
Ive been trying to play on ps5 with the early access trial for 2 days now. It crashes right after wildhearts loading, goes black and the ps5 games error prompt to send logs and report the crash of the game. Ive tried clearing saved game files and redownloading to my m.2 ssd. Tried moving game to ssd console storage. Tried turning off HDR. But still fails to get padt loading screens after the initial game setup that it takes you thru when you first start the game! Guess myself and my friends will be waiting til after launch to see how things go before we decide to purchase if at all. This is the only game that i have had any issues with ever!
20Andy11
New Rookie
3 years ago
I am on PC trying to launch the EA Play Pro Version. After first Loading Screen the Image stays black and crashes.
comebackcumby32
3 years ago
@BSD420 If you turn off online before starting the game up it will work but if you are use ea play start it up then turn off the internet it will work but the sec you turn it online or connect to ea it will crash
rainbowsix2011
3 years ago
Morning everyone just a question is the trial game different to main game cause trial game just a demo rite?
keY90
3 years ago
@rainbowsix2011 No its the Same. Always the Same Error waiting for an fix..
rainbowsix2011
3 years ago
@keY90To b honest with you , PlayStation should of took the game down from psn store until there was a fix
permboon
3 years ago
I try to create new ea account and link with my psn account to see if it help me play online.
I will report later if that work.