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wickedninja4207's avatar
wickedninja4207
3 years ago

Wild hearts shutting down ps5 after 15 min of play

I pre ordered wild hearts the game looked fun.  I play for about 15 min and my PS5 hard shuts down. To the point where the buttons on the front won't turn the ps5 on until I fully disconnect power an...
wild hearts
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

@wickedninja4207 

Having to physically unplug and reconnect the power indicates this may be an overheating issue. 

Take the panels off the console, remove the fan and clean all vents, fan and heatsinks, preferably with a can of compressed air (held vertically).

I was ready to replace my PS5 at one point until I REALLY cleaned it and it has not crashed like this since. 

Do a deep clean every couple of months also.

Thanks.

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