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akiakiaki07's avatar
9 months ago
Solved

Wild Hearts Stucks at "confirming extra DLC content"

Hey,

I have only started playing Wild Hearts recently on PS5 and it had been working fine for me.

Today when I entered the game, the screen got stuck at "confirming extra DLC content"(not sure the exact English translation as I play in traditional Chinese).

I tried rebooting, rebuilding data base, delete game and re-installed the game multiple time and the problem remains the same.

Are there any solutions?

  • Hey @akiakiaki07 

    Can we try the following steps?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @akiakiaki07 

    Can we try the following steps?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

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