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hayatetcbn's avatar
hayatetcbn
3 years ago
Solved

Windows 11 cannot launch game through Steam

Hi Support, I am using Windows 11 and purchase Wild Hearts on Steam. My issue now is EA app runs when I clicked "Play" button on Steam. No further app will run. I have checked EA & Steam account l...
wild hearts
  • hayatetcbn's avatar
    hayatetcbn
    3 years ago

    So

    I finally discover the reason on my own. Thanks for the Internet as always, providing my solution way ahead before official support.

    If you like to know the reason, I recommend you finding me on Twitch: [CM - linked removed, please remember: Don't advertise.]

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @hayatetcbn Have you tried putting your device in a Clean Boot and then launching Wild Hearts? If the issue continues would it be possible to get a DxDiag?

hayatetcbn's avatar
hayatetcbn
3 years ago

@EA_Illium Thanks for the reply.

Attached DxDiag.txt in this post.

I appreciate the model answer you have provided is from Microsoft support. And seems you are not aware of clean boot will terminate all services including network services.

Launching Wild Hearts itself still requires EA app and Steam which both of them require network connection.

I am lucky as I am working in IT industry and able to continue testing, I can't believe how despair normal user will be when asking them to connect network while clean boot disable network services. Please do go through your steps before providing to normal users which may not familiar with this.

I am sad with troubleshooting some not-my-business issue, spending my non-working hour, which I have paid from my pocket.

  • hayatetcbn's avatar
    hayatetcbn
    3 years ago

    So

    I finally discover the reason on my own. Thanks for the Internet as always, providing my solution way ahead before official support.

    If you like to know the reason, I recommend you finding me on Twitch: [CM - linked removed, please remember: Don't advertise.]

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,559 PostsLatest Activity: 19 hours ago