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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

XBOX ONE FRIEND INVITE NOT WORKING FRIEND STUCK ON AUTHENTICATION LOADING SCREEN

Product: A Way Out Platform:Microsoft XBOX One Which mode has this happened in? Online Co-Op Which character were you controlling? Leo Summarize your bug XBOX ONE FRIEND INVITE NOT WORKING FRIEND...
Anonymous's avatar
Anonymous
8 years ago
Approved

Not been able to play the game since launch. Tried all of the suggested fixes and nothing works. For a co-op only game this is absolutely ridiculous. 

Anonymous's avatar
Anonymous
7 years ago
Approved
Same issue Help EA?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @lWiIIBreakU Did you and your friend attempt the steps in the accepted solution?

  • rickydg's avatar
    rickydg
    7 years ago
    Why put the accepted solution as the accepted solution when it does not solve the issue? This is clearly a widespread issue, needs addressing either with a fix or refunds. Poor show EA, consumer rights here we come!

    BTW, the ‘accepted solution’ is accepted by the community managers, not the op. Stupid system, stupid company.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @rickydg Have you actually tried the steps in the accepted solution? 

    Anyone seeing this issue is seeing as a result of an issue on their end, if you and your friend follow the troubleshooting steps it will be solved. 

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    Not working for me tonight.. give me my * money back.. already tried all of your “troubleshooting “ *
  • rickydg's avatar
    rickydg
    7 years ago
    I wouldn’t be commenting if I hadn’t tried the steps. The issue for me appears to be that I’m on IPv6 and my friend is in IPv4. I will not try the recommended fix of placing an older router between my Xbox and my router, as this is not a fix, more a bodge. I am not able to switch back to IPv4, as it is implemented by my ISP. EA need to pull their finger out, no other game or service I use has these issues. Furthermore, it is completely unrealistic to expect all players to use one version of IP given the stage of development in IPv6. In another 20 years when IPv4 has all but disappeared, maybe.

    Mr Darko, whatever you are paid, I would seek alternative employment. EAs motives are ill informed and money generating only, with zero consideration for their customer base and ethics.

    Good luck to everyone else with this issue. I shall be claiming a refund under consumer protection laws, and will not buy another EA product. Lesson learned.

    Farewell.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @rickydg If you are IPv6 and your friend on 4 then you will have issues, is it possible for him to change his settings?

  • rickydg's avatar
    rickydg
    7 years ago
    No, his ISP doesn’t support 6 yet.

    Nevertheless, you’ve missed the point completely.
  • curtisbrunet's avatar
    curtisbrunet
    7 years ago

    What's the status of this?  My friend and I have successfully been able to connect twice, but never again (about 10 attempts total).  We just tried again after about 2 months of not trying and its still an issue.  What's going on? No, I will not factory reset my Xbox, but I have absolutely restarted it and my Internet.  We play online in NHL and Battlefront without issue, both EA Games.  What the hell guys?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @curtisbrunet You will need to follow the troubleshooting steps from the link int he accepted solution. 

  • curtisbrunet's avatar
    curtisbrunet
    7 years ago

    I have.  We've restarted everything and opened ports.  Other EA games continue to work without issue, but A Way Out won't connect.  What's the deal?

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Disabling IPv6 on my router fixed the issue. My friends was using IPv4. Not sure why this would fix it but it did.

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