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KroupicCR7's avatar
2 years ago

2016 old account

Hello, i have problem in 7.1.2016 i created account EA and linked to my console. I was young and created email that doesnt really exist so i cant recieve code to change email, what can i do? 

Rakog.... somehow exists but no one know password so i cant change it either.

My PS4 ID is: Kroupic46

my EA ID is: KroupicCR7

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @KroupicCR7 

    If you're no longer able to access the email associated with your EA account, you'll need to reach out to the live support team on the help site here so they can help you restore access to your account. Account recovery isn't something we can help with here on AHQ. 

    Once the live support team can verify that you're the account owner, they'll help you update that email to something you do have access to so you can login again. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @KroupicCR7 

    On the help site, you'll select EA app as the product, then select I need help logging into my EA account and you'll see the current available contact options. 

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