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tommyangelotr's avatar
tommyangelotr
2 years ago
Solved

Buying EA Play or EA Play Pro - Stuck in "Processing" State Since June 24, 2024

I bought an EA PLAY PRO membership and it hasn't been activated for almost a week. This is ridiculous. The support team is not solving this problem. CM edit: edited title for clarity.
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @tommyangelotr 

    If you're submitting an email case, live support will review this and get back to you as quickly as possible. If you're trying to contact through live chat and the chat isn't connecting, you can try these steps:

    • Press F5 to refresh the page
    • Clear your browser's cache
    • Try a private browsing window
    • Try another browser, like Chrome or Edge
sahinsps's avatar
sahinsps
2 years ago

I purchased ea play pro membership on 21.06.2024. Although the fee was withdrawn from my bank account, the membership was not transferred to my ea account. When I check my past orders, it appears that my order has been processed for 2 days.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @sahinsps 

    We're not able to help with account related issues over Answers HQ. An advisor can investigate this for you. To get in touch with one, please follow the instructions here for opening a case. Thank you.

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