Forum Discussion

1 year ago

Solved

Buying EA Play or EA Play Pro - Stuck in "Processing" State Since June 24, 2024

I bought an EA PLAY PRO membership and it hasn't been activated for almost a week. This is ridiculous. The support team is not solving this problem. CM edit: edited title for clarity.

EA_Solaire
1 year ago
@tommyangelotr

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EA_Solaire

Community Manager

1 year ago

Hey there @tommyangelotr

If you look over the transaction history for your account, are you seeing the purchase status for your EA Play membership showing as completed, processing, or failed?

tommyangelotr
1 year ago
"Processing" since I bought it. The support team was not helpful at all, please solve this problem.
- EA_Solaire
  Community Manager
  1 year ago
  @tommyangelotr
  
  If your transaction is stuck in a processing state, we'd need the live support team to review your billing information to see what's going on- here on the forums we don't have access to your account details to take a look with you.
  
  Please submit a new help request to speak with live support by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/
  - tommyangelotr
    1 year ago
    Live support not say anything