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tommyangelotr's avatar
tommyangelotr
1 year ago
Solved

Buying EA Play or EA Play Pro - Stuck in "Processing" State Since June 24, 2024

I bought an EA PLAY PRO membership and it hasn't been activated for almost a week. This is ridiculous. The support team is not solving this problem. CM edit: edited title for clarity.
pc
  • EA_Solaire's avatar
    EA_Solaire
    1 year ago

    @tommyangelotr 

    If you're submitting an email case, live support will review this and get back to you as quickly as possible. If you're trying to contact through live chat and the chat isn't connecting, you can try these steps:

    • Press F5 to refresh the page
    • Clear your browser's cache
    • Try a private browsing window
    • Try another browser, like Chrome or Edge
tommyangelotr's avatar
tommyangelotr
1 year ago

"Processing" since I bought it. The support team was not helpful at all, please solve this problem.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @tommyangelotr 

    If your transaction is stuck in a processing state, we'd need the live support team to review your billing information to see what's going on- here on the forums we don't have access to your account details to take a look with you.

    Please submit a new help request to speak with live support by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

    • tommyangelotr's avatar
      tommyangelotr
      1 year ago

      Live support not say anything

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @tommyangelotr 

        If you're submitting an email case, live support will review this and get back to you as quickly as possible. If you're trying to contact through live chat and the chat isn't connecting, you can try these steps:

        • Press F5 to refresh the page
        • Clear your browser's cache
        • Try a private browsing window
        • Try another browser, like Chrome or Edge

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