Forum Discussion

1 year ago

Solved

Buying EA Play or EA Play Pro - Stuck in "Processing" State Since June 24, 2024

I bought an EA PLAY PRO membership and it hasn't been activated for almost a week. This is ridiculous. The support team is not solving this problem. CM edit: edited title for clarity.

EA_Solaire
1 year ago
@tommyangelotr

If you're submitting an email case, live support will review this and get back to you as quickly as possible. If you're trying to contact through live chat and the chat isn't connecting, you can try these steps:

Press F5 to refresh the page

Clear your browser's cache

Try a private browsing window

Try another browser, like Chrome or Edge

EA_Solaire

Community Manager

1 year ago

@tommyangelotr

If your transaction is stuck in a processing state, we'd need the live support team to review your billing information to see what's going on- here on the forums we don't have access to your account details to take a look with you.

Please submit a new help request to speak with live support by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/

tommyangelotr

1 year ago

Live support not say anything

EA_Solaire
Community Manager
1 year ago
@tommyangelotr

If you're submitting an email case, live support will review this and get back to you as quickly as possible. If you're trying to contact through live chat and the chat isn't connecting, you can try these steps:

Press F5 to refresh the page

Clear your browser's cache

Try a private browsing window

Try another browser, like Chrome or Edge
- HOWL1Nx
  1 year ago
  This problem is still ongoing! You are sitting on 85€ from me for a whole month now and all your support ist saying is "please be patient"! WHAT THE *?! Still multiple subscriptions in the "processing" state, and still no refund!!!!!! What kind of joke company are you?!