Forum Discussion

2 years ago

Solved

Can´t link my account with Xbox account.

I have several EA Play and Xbox accounts, every one can link with the other except from 1 EA Account (this one) and the Xbox Account witht he same email.

console

EA_Solaire
2 years ago
@Disriper98

Then this error means the gamertag you're trying to link is already attached to another EA account- you need to locate the EA account it's already linked with an unlink it there first.

Disriper98

2 years ago

I think this account is deleted. So I can´t unlink it...

EA_Solaire

Community Manager

2 years ago

@Disriper98

If your gamertag is linked with a deleted or disabled account, you'll need to go ahead and get in contact with the live support team so they can help you unlink the gamertag. They'll first verify your ownership of the EA account this gamertag is currently linked with, and once the account is verified, they can help get this gamertag removed from this old account so you can link it up to the newer EA account instead.

Please contact live support from the help site here so they can look into this further with you.