Forum Discussion

Not applicable

5 years ago

Solved

cancel ea play

I can't cancel my origin membership. Every time I click cancel membership in a browser it takes me back to the origin home screen instead of canceling my membership. I have been trying for months and...

CarbonCarl
5 years ago
Hello @Rodotics

This should guide you on how to cancel your membership:
https://www.ea.com/ea-play/faq#origin-faq

If you scroll towards the bottom of the page it will explain the process.

If you're still struggling to cancel then contact an EA adviser using the following link:
https://help.ea.com/uk/contact-us/?product=origin&platform=pc&category=manage-my-account&community=true
You should be able to use phone, email or live chat depending on the type of issue you choose and time of day.
Hopefully this will solve your problem. 🙂

nitke1

Not applicable

5 years ago

Not sure if this thread is still open but the solve for me was fairly simple.Clicking on "Cancel My Subscription" caused origin app window to open and nothing else. But Right Clicking on "Cancel My Subscription" and clicking "open in new window" followed by clicking on "Cancel My Subscription" for some reason allowed the window to pop up.

watchgnomes

Not applicable

5 years ago

Didn't work for me.

ITS OUTRAGEOUS. People have been complaining about this for YEARS and still having the same issues. Honestly if you charge me again I'm gonna do a chargeback and you eat the cost. Screw EA

EA_Darko
Community Manager
5 years ago
Hey @watchgnomes if seeing this issue in Origin then you will need to speak with one of our phone or chat support advisers who will be able to advise you further.

If you are playing elsewhere then you will need to speak with their support.

Just be aware that a chargeback is a breach of the TOS you agreed to and can result in your account being banned.

You can contact our live support at help.ea.com.

To speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

Darko
- tommykadk
  Not applicable
  5 years ago
  Im having the same problem, and trying to unsubscribe and you just end up in a loop coming back to the acheavments page achievements.
  Trying to get in contact with anybody, I just get told that they don't offer support in my language, but no way to get to any other language.
  What other options are there if unsubscibe don't work, and contact dont work?
  - EA_Darko
    Community Manager
    5 years ago
    Hey @tommykadk if you set help.ea.com to English are you able to create a case then?
    
    Darko