Community Manager@78spaceman This typically indicates that the accounts are not linked, the wrong accounts are linked, or there is a sync issue between the EA account and the Xbox account.
Log into EA.com and under connections make sure you have the correct Xbox account account linked with the correct EA account.
If you do, follow the steps below:
Hi @EA_Shepardthanks for getting back to me, I appreciate it. When I checked my EA account connections page, Xbox is not appear as an option, though I did previously link my xbox account to this EA account. Also when I tried logging in after disabling and re-enabling the extension on PC Gamepass I got the error message below (I got the same error message when I tried to log in on the browser using the 'login using xbox account' button).
{"error":"Internal server error","error_description":null,"error_code":null,"code":107019}I have the exact same issue you are facing and am experiencing the exact same "Internal server error" too. Replying because I am in need of help too
Community ManagerCommunity ManagerWhen I logged in to my EA account using my ID I could not see an xbox option in the account connections, so I could not see whether the account was linked or not. When I tried to log in using the xbox button, it says there is already an EA account linked to the address (i used the same email for both the EA and Xbox account). When I get a code sent and use it to login, that is when I get the internal server error message I posted above.
Would there be a way on your end to unlink my Xbox account from any or all EA accounts so I can try it again as if I were trying to link it for the first time? If not, do you have any more suggestions? Thanks so much for your help on this so far
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