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78spaceman's avatar
78spaceman
9 months ago

Cannot download EA Play games through PC Game Pass

Hello, I have Xbox PC Game Pass (Standard) which comes with an EA Play subscription but it is not working. I linked my Gamepass account to the EA desktop app but when I click 'install game' it takes ...
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
9 months ago
Hi @78spaceman, thanks for the update. When you log into your EA account do you see your Xbox account linked to EA account you are using to play game on? If you do not that is the issue. You would have a separate EA account that the Xbox is linked to.

Do this - log into your EA account on a browser with your EA log in first. Then go to connections and check to see if your Xbox account is linked.

If it is not, log out and log in with your Xbox account and check to see what EA account it is linked to.

The error code you posted indicates you need to update the EA account. That could be a simple password reset if the correct accounts are linked.
Uchoosme's avatar
Uchoosme
9 months ago

Okay so I've logged in to EA using my EA log in. When I go to My Account > Connections, I don't see anything corresponding to Xbox at all. I have the options of linking and unlinking PSN, Apple, Steam, Discord, etc. but I see no Xbox menu here.

When I log in to EA using my Xbox account, it guides me to input my Microsoft credentials so I did. Then it sends me a code through email, after I input the code I still get this error so I don't think I can log in using Xbox through this method.

{"error":"Internal server error","error_description":null,"error_code":null,"code":107019}

Your next suggestion was to unlink my Xbox account from my EA account, however again, I still don't see anything corresponding to Xbox in My Account > Connections. No Xbox icon, no Xbox menu, nothing

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    9 months ago

    @Uchoosme If you log into your EA account and you do not see the Xbox account linked, your Xbox is linked to a different EA account. 

    That is the account you need to locate. However, when you log into the EA site with your Xbox account, it will show you what EA account it is linked to.

    If it does not, you would need to reach out to live support so that they can locate which account and get you to link the correct ones.

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