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Hey @MrSlick9 if it says pending then best to speak with PayPal support as pending means something on the other end is causing the issue.
Darko
- 3 years ago
Thanks for your response @EA_Darko
I have since got in contact with paypal and they have now insisted that this is an issue from EA's side
"...From reviewing your account, I can see that the status of your order is 'Pending'. This means that your order has been received by the merchant, but your payment has not yet been processed. Usually the merchants keep the order in Pending when they want to verify the item availability before accepting the payment..."
This sounds like EA are manually reviewing the payment or something as i'm sure the EA play is a digital product so always available? I only ask as my friends purchased this via their playstation and their access was immediate, whereas its nearly been 24hrs for me and will most likely be even longer
- EA_Darko3 years ago
Community Manager
Tested it myself @MrSlick9 and it was right away, from all you've shared it sounds and looks like something on the Paypal side.
You can speak with our live support team to see what they can recommend.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product EA app
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat
Darko
- 3 years ago
Yeah thought as much, thanks for your assistance in any case
I checked my EA account again and it has now come back as failed (still showing as pending in paypal oddly enough), so I just directly paid for it using a credit card instead of using paypal and it has worked instantly
Thanks again @EA_Darko
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