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ID_M_IDK_1's avatar
ID_M_IDK_1
2 years ago
Solved

Cannot subscribe to EA play, cannot add anything to payment methods

I am unable to subscribe to EA Play because it keeps on saying " unable to verify credit card " on the EA app and when I try to add a payment method using a card on the EA website it says the same th...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @ID_M_IDK_1 

    In that case I'd recommend you go ahead and reach out to live support so they can look over your account and billing details with you further to see what's causing this error- on the site here, you'll select EA app as the product, then Manage my membership-> I want to update the payment method for my EA Play membership and you'll see the current available contact options. 

ID_M_IDK_1's avatar
ID_M_IDK_1
2 years ago

I fixed the issue by purposefully putting the wrong region

  • ID_M_IDK_1's avatar
    ID_M_IDK_1
    2 years ago

    Live in Bahrain, everytime I put Bahrain it wouldn't work, then when I changed it to Saudia Arabia, started finally working.

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