Forum Discussion

hesh4747's avatar
hesh4747
4 years ago
Solved

cant buy ea play

i choose the plan and fill my payment info, after clicking proceed to review order i get this message under the credit card number "We're sorry, prepaid cards aren't eligible for use with an EA Play...
pc
  • hesh4747's avatar
    hesh4747
    4 years ago

    but im paying the whole $30 when i buy the subscription? its not like im paying $2 a month, i pay the full subscription fee, when its time to renew and no money was in the prepaid card just cancel the subscription? 

    • Tank2head66's avatar
      Tank2head66
      4 years ago

      I am trying to cancell  this prescription. my brother passed away and I cant find out wich account pogo.com or E A account. They took money Dec 24. I thought I cancelled  the 1st week in december. Please some one help them to stop taking money out of his account

  • wxman63's avatar
    wxman63
    4 years ago

    I have this same problem. says it won't accept a pre-paid card. my card is not pre paid. so I gave up and will no longer purchase anything from EA. really bad customer service.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Is it a debit or credit card you are using @wxman63?

      Darko 

      • Nejaa_H_thefirs's avatar
        Nejaa_H_thefirs
        4 years ago

        i have the same problem with my debit card, it most definitely is not a prepaid card

  • hostt93's avatar
    hostt93
    2 years ago

    WHAT IF A PERSON WANTS THE SUBSCRIPTION FOR 1 MONTH? What is this limitation that makes zero sense?

    • rawag0254's avatar
      rawag0254
      9 months ago

      I'm thinking this is THEFT strategy by such companies, they want the card with money so it automatically subscribes you when you forget to cancel. it just takes the money. seems to be a KEY way they make a lot of money this way through unwanted subscriptions. Imagine the card holder is dead, so it just keeps eating that money.  

  • Micecream420's avatar
    Micecream420
    2 years ago

    It's really scummy to do that. How hard is it to just accept prepaid cards for subs? Other apps Like YouTube and it works just fine. I go buy a prepaid card every month at my refill time. Easy peasy. You're missing out on people's money with your company's greed. Maybe downsize if you can't pay your staff without robbing people. 

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