Forum Discussion

CailithD's avatar
2 years ago
Solved

Can't Download SC3000, Populous: The Beginning, and Sid Meier's Alpha Centauri

Recently three games have shown up on my game pass, labeled as EA Play. These are Populous: the Beginning, Alpha Centauri, and Simcity 3000 Unlimited. All three games I KNOW I'd enjoy. But when I go to download them, the download button is greyed out and says "Content failed to Load" They also don't really seem to show up on my EA Play Store either, so I'm wondering what's going on, and how i might fix this so I can play those games. My accounts are properly linked, and I can download and play other EA play games, such as Wild Hearts, I've included screenshots.

CM edit: edited title for clarity.


  • RESOLVED - Post Marked as Solution for Visibility

    Hello all,


    We have received an update from both the Microsoft Xbox and EA Play teams regarding the previous issue of not being able to download Sim City 3000, Populous: The Beginning, and Sid Meier's Alpha Centauri via the Xbox app with your EA Play membership from Xbox Game Pass Ultimate, stating that these issues have been resolved.


    We advise you to log out of the Xbox app for PC and the EA app and then log back in, clear the EA app cache, repair the EA app, or reinstall the Xbox app on your PC to see if the games are now downloadable and playable.

    Please keep us updated on your progress. If we do not receive any updates, we will soon close the thread.


    Thank you.

29 Replies

  • St4r8ucK's avatar
    St4r8ucK
    2 years ago

    This is clearly not acceptable, we pay for a service (PC Gamepass) for which the products are not accessible and we have no response from EA or MS other than "the problem is resolved, there is no has nothing to do with it.” I will personally contact MS and tell them that I am requesting a refund of my month of subscription because the games included are not downloadable. We'll see if MS has more success than our customers in getting EA moving...

  • It finally let me download the game, but when I open it, ea tells me that it needs more permissions and then tells me to try again later. I've tried running it as an admin and in compatibility mode.

  • I still have this issue.  The message I get when attempting to download is "there's a problem with your download, something went wrong during your download.  Give us a few minutes, then try again."

    I've uninstalled Xbox and ea app's, cleared cache, but still get the same message. 

  • Kirkyo's avatar
    Kirkyo
    2 years ago

    This game only for pc game pass because nothing Comes up for xbox game pass 

  • Hi Leeuw,

    I want to let you know that in my situation nothing has changed. i followed the steps you suggested but it didnt make any difference.

    greetz,

    Gieler

  • Anyway still not fixed.

    This has to do with region restriction. Is not available for steam as well. At least in Italy

  • lobject_objectl's avatar
    lobject_objectl
    Seasoned Newcomer
    2 years ago

    The problem is on your side clearly. And if its a region problem, then just let us know, then we dont have to waste our time on here.

  • I have the same issue. Populous: The Beginning shows in xbox app, but does not show up in EA app. Thinking this might be a region thing. So I also get the 'Content Failed To Load'. My other EA apps in Xbox app works. And I have tried all the clearing cache and repairing etc. Nothing fixes it

  • Same here, still not fixed (even after 10 months now) and when you contact someone they say this - 

    Thank you for the information. I have tried looking into things on my end and unfortunately we could not find any workarounds at this point in time. In this case, we highly encourage you to bring this to the forum here: (forums link) If multiple reports are made we can see if something can be implemented in the future. I understand that this may not be the result you wanted when you reach out and we sincerely apologize for the inconvenience you are facing.

    And over here they just keep suggesting clearing cache, repairing installations and all that. So this is def going nowhere. Might as well get the game somewhere else

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,439 PostsLatest Activity: 4 hours ago