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Ir0nDuke's avatar
2 years ago
Solved

Cant unlink disabled account from xbox game pass

When trying to link game pass with EA play. It says i cant connect the two accounts because an account called b4*****@disabled.ea.com is already linked. But not having access to that account as it seams to be some random EA one from a migration i cant unlink game pass and that account. As well as trying to do live chat about the issue doesn't work as you need to put a platform in but it wont give you any options on the drop-down making it unable to be submitted -.- 

  • Hi @Ir0nDuke,

    Sorry for the delay on this! If your gamertag is currently linked with an older disabled EA account, you'll need to get in contact with the live support team so they can help you regain access to your accounts again- this isn't something that can be done over the forums since we aren't able to access your account details. 

    You'll need to submit a help request from the site here, and since this is an account related issue, you'll select EA app as the product, then PC-> Manage My Account-> Can't Login. If you have any further issues submitting your help request, please let me know! 

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Ir0nDuke,

    Sorry for the delay on this! If your gamertag is currently linked with an older disabled EA account, you'll need to get in contact with the live support team so they can help you regain access to your accounts again- this isn't something that can be done over the forums since we aren't able to access your account details. 

    You'll need to submit a help request from the site here, and since this is an account related issue, you'll select EA app as the product, then PC-> Manage My Account-> Can't Login. If you have any further issues submitting your help request, please let me know! 

  • The link you have provided redirects to the homepage, not to a support page.

  • theHEROlord's avatar
    theHEROlord
    9 months ago

    did you ever find a way to do this because iv been trying for about 6 hours and im leaning towards just never playing an EA game again 

  • DCAustin007's avatar
    DCAustin007
    Rising Traveler
    4 days ago

    EA_Solaire  I'm in the same boat. My EA account is linked to a very old PSN account that I made years ago but I want to link to my current PSN account.  The linking site is giving me the error that it's linked to "b4*****@disabled.ea.com" after I unlinked it today.  

    I can see the message about linking to accounts limits but I don't understand if it's a one time thing for PSN accounts or EA accounts.  I have access to both PSN accounts, I just want the correct one linked my EA account.

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