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PluttBug's avatar
PluttBug
3 years ago

Changing Xbox App username - now I can't use EA Play anymore

I moved to Windows 11 and did a clean install.  I had to reinstall EA app and Xbox App and redownload games.  In the process, I also updated my username from an old auto-generated name to one of my c...
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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
@PluttBug, were there 2 Xbox personas linked to 1 and the same EA-account?
PluttBug's avatar
PluttBug
3 years ago

No, I have one account only from the Xbox app on PC.  When I went to install dead space it asked me to sign in with my EA account and when I did, it said I couldn't sign in because it was already linked while showing me the username from my same account from 2 days ago.

Worst part is, I'd just change it back but Microsoft put a 12 character cap and the one I used before was more than 12.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @PluttBug, hmm, that indeed sounds like a series of very unfortunate events. So now Microsoft has also changed their policy of Gamertags?
    • 897349ef0b70bba's avatar
      897349ef0b70bba
      3 years ago

      I am having the same issue - spend days with your support people and Xbox’s - even conferenced them together until they EA hung up - I changed my Xbox gamer tag from sticky66 to LundyPanda - now I cannot play any EA games - I would love to link on I link my account but cannot - tried building a new EA profile no luck - please help

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        Hey @897349ef0b70bba5,

        As mentioned before, as long as the account was already linked, changing the Gamertag name over on the Xbox side shouldn't interfere with being able to use EA Play via the EA app on PC.
        However, if you unlinked the accounts, and changed the Xbox Gamertag in the meantime, that could maybe potentially cause issues.

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